Overwhelming satisfaction for ambulance crews

More than 1000 emergency patients were asked their opinion of the East of England Ambulance Service (EEAS), with 98.6 per cent saying they were satisfied.
This is an increase on the 98.2 per cent who were satisfied when the previous survey was carried out last spring.
Also, 94.3 per cent said their expectations were met or exceeded, up from 94.1% in the previous survey.
And just 1.2 per cent of patients who called 999 said the ambulance took too long to arrive.
Oskan Edwardson, director of operations for the EEAS, said the results reflected the “outstanding level of care provided by our dedicated staff”.
“We have a traditionally high level of patient satisfaction, but these are our best results yet and I can’t speak highly enough of our staff who often work in very difficult circumstances,” he added.
“The number of 999 calls is constantly rising and there is pressure on staff to meet tremendously demanding response performance targets. Yet despite this they maintain a sense of pride and professionalism which is probably unrivalled in the service sector.”
Typical comments made by patients in response to this survey include:
“I found the ambulance crew to be very professional and efficient, respectful and polite. They put me at ease and made me feel relaxed and relieved that they were there. They were my friends from the start and I can't praise them enough.”
“The ambulance response time was very good and the crew was exceptional. They helped save my life.”
The full report can be found on the Trust website at www.eastamb.nhs.uk