Patient & Public Involvement
We are committed to ensuring that our patients and the public have a strong voice in influencing the services we provide.
Patient and Public Involvement (PPI) works across every area of the Trust. It's about being open with the public and welcoming their input into improving the patient experience, whether emergency or non emergency services, or the taking of a 999 call in one of our control centres.
The user group will carry on the good work started by the patient and public involvement forum, which was disbanded by the Department of Health on 31 March, 2008. They will continue to sit on the Board and participate in other key meetings such as the equality and diversity and service delivery boards.
PPI is also about getting out and informing the public about the services that are available to them and asking them how they think we could improve. This is mostly done through patient satisfaction surveys, but staff also promote the service at schools, fetes, fairs and host visits to Trust premises, such as ambulance stations and control centres.
The Trust is very proactive in consulting with the public about any service changes, ensuring that as many people have a chance to have their say via the media, our website, leaflets, email, libraries, GP surgeries etc.
By introducing the translation service Language Line we are improving links with non-English speaking patients and, by providing our publications in other languages, we are trying hard to communicate with the whole of the East of England population.
The department is run by Head of PPI Gina Pryor and her colleague Gill Langley, who have both been involved in PPI for more than three years.
PPI Strategy 2007 to 2010
Please click here to view the Patient and Public Involvement Strategy covering the period 2007 to 2010.
Annual report
Click here to view the Patient and Public Involvement Annual Report for the period July 2006 to July 2007.
